Terms and Conditions
Client Responsibility On The Day of Service:
1. Please have a water spigot activated and accessible (Window Cleaning, Pressure Washing, Gutter Cleaning).
2. Please have all windows and doors shut tightly. (Window Cleaning, Pressure Washing, Gutter Cleaning).
3. Please have all pets inside during the appointment and two hours after the technicians leave home. (All Services)
4. Clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed. We need to have a 3 feet working area. (All Services)
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Legally Binding Agreement:
By the customer signing this contract, the Customer agrees to these terms and conditions. If, for any reason, the customer breaks this contract, Epic Exterior Services may, at any point, proceed with legal action.
By signing a contract with Epic Exterior Services, you are signing a legally binding contract for work to be completed at an agreed-upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages.
QUOTES / ESTIMATES:
Any quotes sent to the customer are good for 14 days. Any quotes after 14 days of being sent to the customer will be voided due to not being accepted by the customer.
CANCELLATIONS:
Plans change, and cancellations happen - that’s OK! We require that you please let us know 24 hours before your appointment if there are any appointment changes. If rescheduled after 24 hours' notice before the appointment, this will result in a $80 rescheduling fee. No-call cancellations will be billed a $80 service charge for drive time and fuel. We understand that weather happens, and if any weather changes or the weather is not good on the day of the appointment, this will be assessed by Epic Exterior Services. Please note that rain does not cause rain spots on the windows. Water spots are caused by dirt in the air and wind with rain.
Product Warranties:
All warranties are limited to those offered by the manufacturers of the products used. Epic Exterior Services makes no additional warranties. If you ever have a concern regarding our work, Epic Exterior Services should be notified immediately.
Water Usage:
By signing this agreement, you agree to provide Epic Exterior Services the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.
Electrical Usage:
By signing this agreement, you agree to provide Epic Exterior Services the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required, it will be at an additional charge.
Color and Tone Concerns:
The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Epic Exterior Services and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone, you must expect some variance in the overall finish.
Courtesy:
While Epic Exterior Services is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.
Payments:
Payments to Epic Exterior Services are due as per the contract schedule and are to be paid by check or cash, or card. All balances are always due upon completion of the job and at the job site. Any variance to this policy must be agreed upon and in writing in our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by Epic Exterior Services related to the collection process of outstanding balances. Epic Exterior Services reserves the right to attach a mechanic’s lien against a homeowner’s property for non-payment. At 3 days past due, a formal notice of intent to file this lien will be sent via registered mail or emailed to the client. The interest rate of $60.00 per every one week begins accruing after day 6 of non-payment. Epic Exterior Services also reserves the right to enter into civil claims court to collect outstanding debt. All legal fees incurred will be added to the remaining unpaid balance. This contract is binding. There is a $50.00 processing fee for any returned checks. Epic Exterior Services will also collect a 3% credit card processing fee if paid by credit or debit card on invoice or deposit. Epic Exterior Services does not have any returns or refunds. All sales are final. Any deposits that are paid to Epic Exterior Services for a job, all deposits are non-refundable. Payment is due when work is completed unless alternate arrangements have been made and initialed on the service agreement. Should the Client utilize a credit card for payment, a 3% processing fee will be added.
Scheduling:
Scheduling in a business whose productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
Removal & Replacement of Deck Contents:
Removal and replacement of grills, deck furniture, planters, and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage, or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
Damages:
Epic Exterior Services is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and Leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials, may cause the faded aspects of the
vinyl or aluminum to stand out. Epic Exterior Services will not be responsible for such conditions. Epic Exterior Services will not be responsible for loose mortar that may dislodge during the cleaning process.
Stains:
Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains, and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
Watertight:
Epic Exterior Services Services expects your property to be in good repair and weathertight. This includes but is not limited to all electrical services, including receptacles and light fixtures. Doors and windows shall also be weathertight. Epic Exterior Services Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Epic Exterior Services cannot guarantee the removal of artillery fungus from exterior house surfaces.
Window Spotting:
Windows may become water spotted as a result of our Softwashing or Pressure washing services. Window cleaning is NOT included. Please make sure to ask for pricing for Window Cleaning.
Concrete:
The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae, and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same, even on the same driveway, patio, sidewalk, or concrete slab.
Agreement to Terms:
By accepting an estimate, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. Epic Exterior Services agrees to do the work specified in the proposal/estimate form. You release Epic Exterior Services from property damage unless damage is caused by gross negligence or willful misconduct. Epic Exterior Services is not responsible for damage to lose siding, windows, paint, or wood trim. Any damages due to the above are the responsibility of the owner.
Traditional Christmas Lights Terms:
With any price guarantee for the following year's Christmas lights re-install, the cost of rehang may change due to particular circumstances. There is no price guarantee for any re-hang for Christmas lights. All Christmas light services that Epic Exterior Services has to offer are light leasing services. YOU DO NOT OWN THE LIGHTS. We offer light leasing programs where we maintain the lights as you pay for the service every year. We will come and fix wires, replace bad bulbs, broken clips, burnt-out timers, and any other maintenance that needs to be done on the lights. When you pay for our service, you pay for us to provide the leased lights from us. We will come and measure your house/business; we will also show you a rendering of what your house is going to look like with the lights/decorations on your house/business. If you decide not to move forward with our Christmas light leasing program, we would love it if you could send us an email letting us know you would like to be removed from our list. In some scenarios, we will offer you to purchase your set of lights at an additional buy-out cost. We require you to let us know before November of every year. Once it hits November 1st, you do not have an option to buy out your lights. Please note that in certain scenarios, we will hang the customer's own Christmas lights. This all depends on the Owner of Epic Exterior Services. It is not a guarantee that we will hang the customer's own Christmas Lights. If we do end up hanging the customer's own Christmas lights, the customer is responsible for repairs of the lights. If Epic Exterior Services needs to do any repairs or any modifications to the customer's purchased lights, Epic Exterior Services will require an additional cost on the final invoice.
Oelo Permanente Holiday Lighting Terms:
When the customer is purchasing the service for Oelo Permanente Holiday lighting, a 50% deposit is required before scheduling services. Please note that Epic Exterior Services will need to drill and cut things into the house to be able to run cords through the wall. The Customer agrees that Epic Exterior Services is allowed to drill into the house. If there are any unforeseen purchases with the installation, Epic Exterior Services will notify the customer and let them know that they are responsible for the unforeseen expenses in the project/installation.
Dismissing a Cient from Epic Exterior Services:
As Epic Exterior Services strives for 100% customer satisfaction, at any point in time of signing this contract, we may dismiss the customer as a customer of Epic Exterior Services. A written notice of email, text, letter, or recorded phone call will be delivered to the customer, letting them know that they have been dismissed from Epic Exterior Services as a customer.
Photos and Videos taken of Customer House:
Epic Exterior Services requires photos and videos of the home. The customer agrees that Epic Exterior Services, at any point, post these photos or videos to social media for marketing purposes. Also, any customers who record a Video Testimonial agree that Epic Exterior Services has the right to post the video testimonial for marketing purposes.
By signing and agreeing to these terms and conditions, you are also agreeing and accepting the terms and conditions found on our website by visiting the link down below.